Terms of use

These terms are between you and ANDY AI PTY LTD, ACN 697 510 562, ABN 72 697 510 562, an Australian proprietary company registered in South Australia. They apply to your use of the website at andyai.link and to any material published on it.

They do not create a contract for the supply of software, because no software is supplied. If Andy is ever released, it would be supplied under a separate written agreement that would deal with service levels, fees, data handling and termination. Nothing on this website is that agreement, and nothing on this website is an offer capable of acceptance.

If you do not agree with these terms, the remedy is to stop using the website. There is no account to close and nothing of yours to retrieve.

A terms of use page usually opens with a licence to use a product. This one has to open with the fact that there is no product, because everything that follows reads differently once that is clear.

• ANDY AI PTY LTD was registered in 2026.
• It has released no software, and there is nothing to download, install, sign into or buy.
• It has no customers and has earned no revenue from a product.
• It has taken no outside investment.
• It holds no certification, accreditation or independent audit report of any kind.
• Every description of Andy on this website is a description of intent, written in the conditional, about something that does not exist.

Nothing on this website is a promise that any of it will be built, or built in the form described, or built by any particular date. There is no date. Statements about what Andy would do are statements of current intention, and a reader should treat them as an account of the direction rather than a specification of a deliverable.

The Australian Consumer Law, which is Schedule 2 to the Competition and Consumer Act 2010 (Cth), gives consumers guarantees that cannot be excluded, restricted or modified by anything written in a contract. Any term in this document that would have that effect does not apply to the extent that it would.

Where the Australian Consumer Law applies to something we supply, the guarantees include that services will be supplied with due care and skill, that they will be reasonably fit for any purpose made known, and that they will be supplied within a reasonable time. For goods, they include acceptable quality and correspondence with description. Nothing here removes any of that.

Under the Australian Consumer Law you are entitled to a replacement or a refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods or services repaired or resupplied if the failure does not amount to a major failure. Those rights sit above anything in the liability section below.

Where a guarantee applies and the failure is not major, our liability for supplying services is limited, so far as the Australian Consumer Law permits, to resupplying the services or paying the cost of having them resupplied. That limitation is permitted by section 64A and it is stated here so that you can see exactly how far it goes and no further.

We also do not exclude anything under the Australian Securities and Investments Commission Act 2001 (Cth), or any other statutory right that cannot lawfully be excluded.

What you may do

Read it, print it, quote it and link to it. You may reproduce a page or part of one for your own information or to show somebody else, as long as the source is clear and the meaning is not changed by the extraction. Journalists, researchers and competitors are all welcome to quote this site, including the parts that are unflattering to us.

What you may not do

• Present the material as your own, or as coming from anybody other than ANDY AI PTY LTD.
• Alter a quotation so that it says something we did not say. The honesty statements on this site are only worth something if they cannot be edited into a claim.
• Attempt to gain unauthorised access to any part of the hosting infrastructure, or to interfere with its availability for other people.
• Use an automated process that places an unreasonable load on the site. Ordinary crawling is fine and the robots file says so.
• Use the published email address to send unsolicited commercial messages. That is also an offence under the Spam Act 2003 (Cth) and address harvesting is dealt with separately in that Act.

Availability

The site is a set of static files. We do not promise it will be available at any particular time, we do not operate a support desk for it, and we may change or remove any page without notice. If a page you relied on has gone, write to hello@andyai.link and we will send you what it said.

Accuracy

We try to keep every factual statement here correct, and we would rather be told than be right. Company details, statutory references and statements about what has and has not been built are all checkable, and a correction will be made and the page updated. Nothing on this site is professional, legal, financial or technical advice for your circumstances.

Links out

This site links to the Australian Business Register, to ASIC, to the OAIC and to a small number of other public resources. We do not control those sites and are not responsible for their content, but they are all official sources and they are linked so that you can check us rather than trust us.

If Andy is released, it would be supplied under a separate written agreement. That agreement does not exist yet. The points below are the terms we already know would be in it, published now so that a prospective customer can see the shape of the deal before there is any pressure attached to it.

Who the customer would be

The trades business. Not the caller. A caller is not a party to anything and would never be asked to agree to a term, accept a licence or create an account in order to speak to a tradesperson.

What the trades business would be responsible for

• Telling its own callers what happens on the call, including whether it is recorded, and complying with the recording law of the state or territory it operates in.
• Having its own privacy policy, and answering its own customers' requests about their information.
• The accuracy of its own diary. If a calendar says a slot is free and it is not, the software has been told the truth as it was recorded.
• Deciding what the assistant is allowed to accept, including which jobs it should refuse.
• Everything that happens after the booking. The job itself, the work, the price and the invoice are entirely between the trades business and its customer.

What we would be responsible for

• Handling call information only on the trades business's instructions, as set out in the privacy policy.
• Saying what the assistant is at the start of every call.
• Returning or deleting call information when the relationship ends.
• Telling the trades business about a suspected breach without undue delay.

What would never be in the agreement

• No commission. We would never take a percentage of a job, a booking fee, a lead fee or any payment that varies with the work won. Pricing would be a fixed subscription and nothing else.
• No exclusivity. Using Andy would not stop a trades business using anything else, and there would be no minimum term dressed up as a discount.
• No ownership of your customer list. The call information stays the trades business's. We would claim no licence to use it for our own purposes, and no residual right to keep an anonymised copy after termination.
• No lead sharing. A caller would never be offered to another business, and a business would never be shown another business's callers.

What we would never promise

We would not promise a number of bookings, a conversion rate, a revenue increase or that any particular call will be handled correctly. Speech recognition fails, calendars lie, and a caller can hang up. Any figure that appeared in a sales conversation without appearing in a written agreement would be an estimate and should be treated as worth nothing.

The text, structure, layout, photographs and code of this website are owned by ANDY AI PTY LTD or used with permission. Copyright is asserted in the ordinary way under the Copyright Act 1968 (Cth) and no registration is required for that.

The photographs on this site are illustrative. They are not photographs of the company, of a customer, of an employee or of a workplace, and the captions say so on the pages where they appear. Nothing in them should be read as depicting a real job, a real van or a real person.

"Andy" is used as a trading name of ANDY AI PTY LTD. We make no claim to a registered trade mark, because we do not hold one. If that changes, the claim will be made when it is true. Any other name mentioned on this site belongs to whoever owns it, and is used for identification rather than to suggest an association.

The fair dealing provisions of the Copyright Act allow quotation for criticism, review, reporting news, research and study. Nothing in these terms is intended to cut those down, and if a term here appears to do so, the Act wins.

How personal information is handled is set out in the privacy policy, which forms part of these terms. Two points from it are repeated here because people read terms pages and skip policies.

First, this website collects nothing about you beyond the ordinary request logs kept by the hosting provider. There is no form, no account, no analytics and no cookie set by us.

Second, if Andy is released, a caller's details would belong to the trades business that was rung, and we would be holding them under instruction rather than on our own account. That split is described in full at the section on the two roles, and it is the single term a prospective customer should read before anything else.

This section is subject in every respect to the Australian Consumer Law section above. Where a statutory guarantee applies, nothing here reduces it.

Beyond that, and to the extent the law allows, the website is provided as it is. We do not warrant that it will be uninterrupted, error free or free of anything harmful, and we are not liable for indirect or consequential loss, loss of profit, loss of business or loss of data arising from your use of it or your inability to use it.

Because nothing is supplied, the realistic exposure of a reader of this site is a decision taken in reliance on something written here. If anything on this site is wrong, tell us and we will correct it. Do not make a commercial decision that depends on Andy existing, because it does not, and this document says so in several places precisely so that nobody can say they were led to believe otherwise.

Where liability cannot be excluded and cannot be limited to resupply, our aggregate liability in connection with this website is limited to one hundred Australian dollars, which is an honest reflection of the fact that nothing has been paid to us by anybody.

Nothing in these terms excludes liability for fraud, for fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

These terms are governed by the law of South Australia and the Commonwealth of Australia. You and we submit to the non-exclusive jurisdiction of the courts of South Australia and the courts entitled to hear appeals from them.

Non-exclusive is deliberate. If you are in another state and it is more convenient for you to bring a matter there, we are not going to argue about the venue as a first line of defence.

Before a court

Write to hello@andyai.link with "Legal" in the subject line and set out what the problem is and what you want. We will answer within 5 business days. Most things that reach a lawyer would have been cheaper to fix at this step, and we would rather fix them.

Nothing in this section stops you complaining to a regulator at any time. A privacy complaint can go to the Office of the Australian Information Commissioner (OAIC), GPO Box 5218, Sydney NSW 2001, telephone 1300 363 992, oaic.gov.au. A complaint about misleading conduct can go to the Australian Competition and Consumer Commission or to Consumer and Business Services in South Australia. You do not need our agreement to do either, and we will not treat it as a breach of these terms.

Changes

We may change these terms. The version and effective date in the header of this page change when we do. A change applies from the date it is published and is not retrospective.

Severability

If a provision of these terms is held to be invalid or unenforceable, it is severed to the minimum extent necessary and the rest continues to apply.

No waiver

A failure to enforce a provision is not a waiver of it.

Entire agreement about this website

These terms, together with the privacy policy and the cookie notice, are the whole of the agreement about your use of this website. They are not, and do not purport to be, an agreement about the supply of any product.

Assignment

We may assign these terms as part of a transfer of the business. Where we do, the privacy commitments in the privacy policy travel with the information, which is stated there as well.

Contact

Everything reaches hello@andyai.link. Entity details, and where to verify them, are on the contact page.